Frequently Asked Questions
When will my order be dispatched?
It depends on which delivery service you have chosen. For all next day services, your order will be dispatched on the same working day if your order is placed before 12 noon. If you place your order after 12 noon or on a non-working day, your order will be dispatched the following working day.
When will I receive my order?
The length of time a product takes to be delivered is stated on our delivery information page Please note that we cannot provide all shipping options for all products and locations. If you require more information, please contact us.
What time will my delivery arrive?
Standard and Next day deliveries are delivered between 9am and 6pm. Standard deliveries to residential addresses are delivered between 9am and 6pm.
What if I'm out when you try to deliver?
If you are unavailable, African Courier Express will leave a message to let you know they have tried to deliver the item to you. They will reschedule the delivery date and time . The item should get to you within 7 days of the original delivery date.
Do I need to sign for delivery?
Yes. All our deliveries must be signed for.
Will I be charged per item, package or delivery?
You will only pay one delivery charge per delivery destination regardless of how many items you order, how many packages are delivered or how many deliveries are required to fulfill your order.
Can I change my delivery date or location?
Possibly, depending on the status of your delivery. Please let us know as soon as possible in writing if you require a change to your delivery date or location and we will check with our logistic partner if this is possible.
My delivery is missing items or items are damaged. What should I do?
Please call us and we will endeavor to resolve the issue quickly. If the products are delivered and appear not to be in good condition, they must be signed for as received in damaged condition. If products are delivered and the number of parcels for the consignment does not add up as per the delivery note, this must be noted when the products are signed for.
Do you deliver outside Nigeria?
We also deliver Worldwide. Please call us or at the Checkout select your country and click Get a Quote for a delivery quote to your country.