The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value y Heskett, James L.

Out Of Stock
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value y Heskett, James L.
N11,500
Ex Tax: N11,500
- Stock: Out Of Stock
- Model: Management
- Weight: 0.80kg
- ISBN: 9780684832562
Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard.