Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have ma..
The first three books in Soman Chainani’s New York Times bestselling fantasy series, the School for Good and Evil, in a paperback box set, containing The School for Good and Evil, A World without Princes, and The Last Ever After.Journey into a dazzling new world when best fr..