Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have ma..
Bial's simple, eloquent text explains how the Underground Railroad worked and why it was necessary, as well as the hardships involved in the journey north. Full-color photographs...
Little ones will love exploring shapes of vehicles in this die-cut board book. Beginning vehicle facts are found on each page as cutout shapes fit snugly into one another...
Told in dual narrative, This Is My Brain in Love is a stunning YA contemporary romance, exploring mental health, race, and, ultimately self-acceptance, for fans of I Am Not Your Perfect Mexican Daughter and Emergency Contact.Jocelyn Wu has just three wishes for her junior year: To make it through wi..
One of our most perceptive critics on the ways that poets develop poems, a career, and a lifeThough it seems, at first, like an art of speaking, poetry is an art of listening. The poet trains to hear clearly and, as much as possible, without interruption, the voice of his or her mind, the voice that..
Seventeen-year-old Revna is a factory worker, manufacturing war machines for the Union of the North. When she's caught using illegal magic, she fears being branded a traitor and imprisoned. Meanwhile, on the front lines, Linné defied her father, a Union general, and disguised herself as a boy to joi..
Between July and October 1940, in what became known as the Battle of Britain, a nation held its breath while the pilots of the Royal Air Force battled Hitler's Luftwaffe in the skies above England. Many lost their lives in this hard-fought episode and in the four years of air campaigns that followed..
Coconut oil is a well-known super food, but the benefits are not limited to the kitchen. Boost your metabolism, heal cold sores, reduce hypertension, discover natural remedies for your skin, and so much more in 101 Amazing Uses for Coconut Oil. Millions of people are turning away from the ..
A Gecko’s Farewell is a novel about three Africans from different parts of the continent who meet in the spirit(online) and plan to found a School of Stories.Etiaba a village school teacher, loses his job and moves to the capital city and its world of prayer contractors and hope merchants. Mzilikazi..
In the late summer of 1943, when Italy broke with the Germans and joined the Allies after suffering catastrophic military losses, an Italian Resistance was born. Four young Piedmontese women - Ada, Frida, Silvia and Bianca - living secretly in the mountains surrounding Turin, risked their lives to o..
NATIONAL BOOK AWARD FINALIST • A sweeping, genre-bending “masterpiece” (Minneapolis Star Tribune) exploring Black art, music, and culture in all their glory and complexity—from Soul Train, Aretha Franklin, and James Brown to The Fresh Prince of Bel-Air, Whitney Houston, and ..
An urgent call to arms from Time’s Person of the Year, the Ukrainian leader whose unwavering courage in the face of the Russian invasion has inspired the world and turned him overnight into a global beacon of democracy The words of a man. The message of a people. Bringing togethe..